Awful experience
Submitted by Thomas O -
8/15/2024
My main gripe is with the ordering process. When I ordered this oven through this website, Frigidaire also included a free 5/8 inch flexible gas line connector, and to be clear, this was done automatically and was not something I myself selected. Now, if one is logical, they might assume that this free gas line, provided by the manufacturer themselves, would fit the product it's packaged with. IT DOES NOT. For a lot of people this wouldn't be a problem, they simply wouldn't end up using the extra piece and move on with their day. But me... maybe I overthought it. I know that the installers that get these contracted jobs are typically going to do the bare minimum - they won't make any alterations and will refuse to install unless everything is perfect and ready to go. So, knowing my preexisting gas valve was not 5/8, I had my plumber switch it out for one that was. On the say of delivery/install, the guy takes one look at my valve and says, "Oh that's not going to work, that's the wrong size. You'll have to get that changed before we can install.""What do you mean?" I said. "Frigidaire included a gas line with this oven, that valve fits it perfectly."He looks at the gas line that came with the oven and says, "Oh I don't even know why they included it. The oven already has its own gas line attached and it uses a 3/8 valve."And I'm thinking that surely the manufacturer knows what gas lines go with which of their products, but no, they do not. So, they ended up not installing it that day. I was told I would get refunded for the installation cost and I would see it back on my credit card in a few weeks. This was a lie because I have yet to see this refund. Once I finally got the oven installed, it worked fine at first, but already It's starting to malfunction - the locking pins for the oven door don't work when I engage the lockout function. They did at first but then they just stopped. Maybe this might not be a big deal for most people, but I was looking forward to the lockout function to keep my autistic child from messing with the oven. Overall this was a very bad experience.
Originally posted on frigidaire.com
No, I do not recommend this product
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