Great Product When the Washer Works
Submitted by Bls4evr -
7/10/2022
Once again, tomorrow morning I will call the appliance store where I bought this unit about 9 1/2 months ago. A technician has made a service call at least 5 or 6 times. When I first got it, I loved it. Larger tub and dryer than the unit I replaced. However, I. had the other unit for 14 years, never had a service call and it was still working when I replaced it. I was remodeling my house and purchased all new appliances, but I regret buying the one I have. First service call was because the only way I could get it to drain was to manually select the Drain & Spin cycle, after the wash cycle, then run the wash cycle again with no detergent to substitute for the risnse cycle.
The technician said I was using too much detergent so the sensor wouldn't allow the washer to drain. He also told me I was mixing light pieces with heavy ones and I couldn't do that with this washer "which was not meant to operate like a full size washer, was intended for apartments. Anyway he got it working properly. I( have carefully measured the detergent has he instructed and for a while if I only washed a set of twin sheets, it worked fine. But if I did a load of towels--one bath towel, a reversible fabric bath mat, my light weight waffle weave towel wrap, a hand towel, a washcloth and a turbo twist very small hair drying towel, it wouldn't drain. I didn't dare add anything to either load except for those items and NEVER mixed sheets and towels which I find ridiculous. Sometimes the speed wash cycle would work but even that wouldn't drain and finally not a single cycle works. As soon as the washer with the loads I have described above, fills to the level I have selected it immediately starts to drain, but never goes into the spin cycle. My warranty expiration is the last of September I am beginning to get really nervous but not to the extent that I will extend the warranty at $90 a year! I want this unit fixed or replace with the service call I will request tomorrow. And I am really anxious about the French doors refrigerator, the kitchen range, and the microwave I bought at the same time. All of the other appliances I used for 14 years with never a single service call is what I expected for these GE products. If the other appliances had still been available I never would have switched brands. For 60 years I had a succession of that brand of appliances that lasted for many years, totally trouble free. To say I am disappointed in my GE purchases is an understatement.
Originally posted on www.ge.com
No, I do not recommend this product
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