27 cu. ft. Smart Counter-Depth MAX™ French Door Refrigerator

Poor Customer Service

Submitted by Steve Walker - 10/1/2024

Purchased a new LG Refrigerator in early August 2024. Not at all happy with their customer service. Reported a problem with a door mechanism that is covered under warranty nearly one month ago. Just received notification of an appointment a few days ago. This is our first experience with LG Appliances and likely will be our last.
Originally posted on lg.com

No, I do not recommend this product

Compact

Submitted by Mayel - 9/29/2024

We absolutely love our new refrigerator Its compact yet packed with great features. One of my favorite things is being able to grab water quickly without the added cost of a dual ice maker. Setting it up was a breeze and registering it on the app was simple. Were beyond happy with this purchase
Originally posted on lg.com

Yes, I recommend this product

Submitted by Bradley Hayward - 9/29/2024


Originally posted on lg.com

Yes, I recommend this product

door problems

Submitted by donckj - 9/29/2024

refrigerator works ok. doors and drawers a problem
Originally posted on lg.com

Yes, I recommend this product

Compact

Submitted by Mayel - 9/29/2024

We absolutely love our new refrigerator Its compact yet packed with great features. One of my favorite things is being able to grab water quickly without the added cost of a dual ice maker. Setting it up was a breeze and registering it on the app was simple. Were beyond happy with this purchase
Originally posted on lg.com

Yes, I recommend this product

LG Fridge

Submitted by Bob Cole - 9/29/2024

We have had the refrigerator for about 45 days and love it. Lots of space
Originally posted on lg.com

Yes, I recommend this product

Lack of Customer Service for LG Products

Submitted by aaaaaaaaa1111111 - 9/27/2024

If you need service on your appliance you are left without support from LG. We purchased this refrigerator and had the appliance store delver and install it. The ice production has been poor since we had it installed. Within 3 months frost was building up on the back wall of the freezer. We called the appliance store that we purchased it from at they completed a repair. The repair did not fix the problem and frost built up again on the back of the freezer. They repaired the freezer portion again for the frost build up. The repair did not fix the issue and we reached out again to our appliance store. The applinace serviceman said LG would not consider replacing the refrigertor until 3 service calls had been completed. They also said reaching out for assistance with LG was becoming an issue. They placed an order for another part and called to schedule the repair and then unexpectly the store closed and I was left without the repair. Since the time for the part to arrive and discovering the business had closed the refrigerator was just out of the 1 year manufacturer warranty. I reached out to LG since the issue has never been fixed and started within the manufacturer warranty. They refuse to cover anything since it is outside the manufacturer warranty. They require a hold charge to my credit card for $399 dollars to schedule a repair with them and will repair it for a max charge of $458.95 with a 90 day warranty on parts and labor. If you have LG extended warranty they charge a $99 service charge plus $225.31 per year for coverage. If you want to extend it 3 years it is $414.54. We purchased the extended warranty from the appliance store so LG does not honor that warranty. It is very frustrating to have a refrigator that obviously has a issue from manufacturer but LG will not stand behind their product. If your business closes that you bought your refrigerator from you will be out of luck and will be paying for the repair.
Originally posted on lg.com

No, I do not recommend this product

Concerning service issues

Submitted by HM68 - 9/26/2024

We struggled with getting our defect repaired with new LG fridge. After the 4th service call they finally replace 3 parts and the freezer defrost now finally works. Service tech for 4th visit knew what he was doing and hopefully has now taken care of the initial issue that started 2 weeks after our our purchase 1 1/2 years ago.
Originally posted on lg.com

No, I do not recommend this product

Its a very nice fridge but way to big for us two

Submitted by Brad 75 - 9/24/2024

I went in Lowes looking for a fridge but not this exspensive a one but this was one of two that was available to buy at the time I wanted a smaller one but there was none available so I had to buy this one its a wonderful fridge but it cost me a thousand more than i wanted to spent so bottom line its great but I can never use the whole thing. There are only two retires in the whole house hold
Originally posted on lg.com

Yes, I recommend this product

Errors code

Submitted by Hom409 - 9/24/2024

Less than 2 years old and fridge has stopped 4 times working with error code FF. Every LG appliance I have owned have been crap
Originally posted on lg.com

No, I do not recommend this product

Beautiful Refrigerator

Submitted by Glad Owner - 9/23/2024

I bought this refrigerator 3 weeks ago. So far I am absolutely thrilled with itIt is soacious and beautiful
Originally posted on lg.com

Yes, I recommend this product

Good quality fridge

Submitted by Ctc11 - 9/20/2024

Very spacious and quiet. Only issue is everything on the door rattles around a lot when the door is closed
Originally posted on lg.com

Yes, I recommend this product

Large fridge

Submitted by ashlenae - 9/19/2024

Great fridge with lots of space. The compressor broke in less than 6 months but it was covered by the warranty.
Originally posted on lg.com

No, I do not recommend this product

Great features love the freezing drawer

Submitted by Har123 - 9/19/2024

I bought the refrigerator just a few days ago and just love it. It helps me keep things organized and easy to find.
Originally posted on lg.com

Yes, I recommend this product

Incompetent repair company

Submitted by Dan 82 - 9/19/2024

Service is very poor. Waited 17 days for service company to contact me. After setting up appoint the canceled again say they didnt have the part compressor. They will call when they get the part. They knew 17 days ago that they need a compressor. Very incompetent repair company. Heavenly Cool out of Baltimore Md.
Originally posted on lg.com

No, I do not recommend this product

Happy Overall

Submitted by Ruank - 9/18/2024

Pros: Large interior space convenient water dispenser button exterior handle design allows for access without having to touch the face of the doors preventing fingerprints warning beeper if doors are left open for an extended amount of time quiet good lighting. Cons: Power cord on top of the unit...had to modify cabinet above it to accommodate the cord prefer a black cabinet better than the grey so it would match LG range cabinet. Had to schedule a service call to have doors leveled. Even though its counter depth it protrudes more than others.
Originally posted on lg.com

Yes, I recommend this product

Lots of room

Submitted by PeteViking - 9/18/2024

We bought in August after shelves in our previous counterdepth fridge broke and could not be replaced. We never liked the limited space in the old fridge anyway. We bought the LG since it had more room. We were not disappointed. This fridge has lots of room both in the cabinet and in the doors. We are very happy with this purchase.
Originally posted on lg.com

Yes, I recommend this product

Submitted by Bart Brinkman - 9/17/2024

I bought a LG refrigerator and the water and ice maker does not work. I paid for long term service and they have not serviced the refrigerator. We would like our money back for a nonfunctional refrigerator
Originally posted on lg.com

No, I do not recommend this product

Great Fridge

Submitted by JLF2004 - 9/17/2024

We have had the fridge for almost a month and we are very pleased with it. We remain impressed with the interior room and simple controls
Originally posted on lg.com

Yes, I recommend this product

Good arrangement of storage containersdoor shelve

Submitted by jerome sheitelman - 9/16/2024

really appreciative of the size much larger than my previous refrigerator. Even though it is larger than I actually need the increased size makes loading and retrieving for a pleasure.
Originally posted on lg.com

Yes, I recommend this product

Freezer issues

Submitted by Jperezrtnco - 9/14/2024

The freezer door gets frozen and wont open. You have to constantly fight the door open.
Originally posted on lg.com

No, I do not recommend this product

LG Counter Depth Max Refrigerator:

Submitted by Barney S - 9/10/2024

Id love to give a better review but I need stop getting the run a round. Ive always had great respect for LG products. Were on our second washer/dryer combo for years we used LG phones oled and nano cell tvs and we had all LG kitchen appliances in our previous home. Labor Day weekend I recognize a sale on an LG refrigerator having another brand in my home now I wanted to go back to LG. Great price quick delivery we could not refuse. Delivery was to be on Sept. 3rd. I called that day and was told it would be delivered but they could not tell me what time. Someone would call a half hour before they would arrive. No called or showed up. After several phone calls and emails on September 6th. I got an email saying we will ensure it arrives on that date. Thats in quotes because its exactly how it read. Today September 10 I called again to confirm delivery and asked if someone could call ahead for a gate code and give me time to empty my refrigerator which they would haul away. Customer service said they would email them the message. I also emailed LX Pantos. Not hearing from anyone or it being delivered at 6:00pm I called again only to hear its not out for delivery and it might deliver Friday. I can understand if someone said a truck broke down or they were running late but according to customer service it never went out. So thats 2 days we stayed home all day when someone could have called texted or emailed it wasnt going to happen today. By the way on September 4th or 5th I tried the call CS so I wouldnt have to wait 20 minutes on the phone and of course they called back hours later while I was eating dinner in a restaurant and had to go outside to take the call. Im really disappointed.
Originally posted on lg.com

No, I do not recommend this product

Warranty?

Submitted by John from monterey - 9/10/2024

We purchased almost $7000 of brand new LG appliances when we remodeled our home at the end of 2023. One of those appliances was a counter depth refrigerator. After nine months the refrigerator blew. Its compressor and its power control board mounted in the top of the refrigerator. Ive now been told that the warranty only covers the compressor and I am on the hook for the labor and the Control board for a product at nine months old. Can I get a $500 bill for a product of months old when your product failed? I would really like to know.
Originally posted on lg.com

No, I do not recommend this product

Sleek modern

Submitted by cpfl16 - 9/9/2024

Roomy easy to organize and use. Love the in-door water dispenser.
Originally posted on lg.com

Yes, I recommend this product

No warranty support from LG after a month

Submitted by MZierdt - 9/7/2024

The left door is misaligned and will not move the flap if opened after the right side. Chatted with LG and they said this failure is not their problem and refused to send a tech to fix
Originally posted on lg.com

No, I do not recommend this product

Great size for the space

Submitted by herbw41 - 9/6/2024

Have had the refrigerator 2+ months now and very happy so far. Size is great and temperature control seems to be very good.
Originally posted on lg.com

Yes, I recommend this product

Excellent in so many ways

Submitted by Kyle25 - 9/6/2024

Have owned this fridge for about a year now and so far it has been excellent. We love counter depth size. It fits great in our galley style kitchen but the interior space is still excellent The freezer is bigger than most which is great because we do a lot of meal prep so need to be able to store weeks worth of meals in the freezer. Also love that it beeps if you accidentally leave the door open. Would definitely recommend this fridge to anyone that wants a space saving option without losing interior space
Originally posted on lg.com

Yes, I recommend this product

Great refrigerator

Submitted by glrdad - 9/5/2024

Love the large amount of storage space in a counter depth footprint
Originally posted on lg.com

Yes, I recommend this product

Great space

Submitted by Tennis56 - 9/4/2024

I love the space in a counter depth refrigerator.wasnt sure about not having an exterior water and ice dispenser but hasnt been an issue. So far extremely happy with our purchase.
Originally posted on lg.com

Yes, I recommend this product

Good design

Submitted by MP08 - 9/3/2024

Very spacious shelves are laid out nicely and ice make works great
Originally posted on lg.com

Yes, I recommend this product

Good Refrigerator at a Decent Price

Submitted by Frank Irish - 9/1/2024

I purchased this Refrigerator a few months back. We love the space and the fact that the ice maker is actually located in the freezer section which eliminates the icing up issue that other units have when the ice make is located in the refrigerator section.
Originally posted on lg.com

Yes, I recommend this product

Nice fridge

Submitted by Katie Dre - 9/1/2024

Bought this 4 months ago and has a sleek design compare to others
Originally posted on lg.com

Yes, I recommend this product

Most space for the dimensions of any refrigerator

Submitted by rjkitch - 8/31/2024

Bought this refrigerator last fall. Loved it so much we bought it again when we moved.
Originally posted on lg.com

Yes, I recommend this product

Wonderful fridge but we have had some problems

Submitted by RHMrm - 8/31/2024

I bought this refrigerator a year ago. We love it for so many reasons. Especially the size. but we have had to have a repairman in 3 times so far for the same reason. The cooling of the fridge stops - not the freezer just the fridge. Each time we have received excellent service but it has been difficult to empty the fridge each time and keep things cold in coolers
Originally posted on lg.com

Yes, I recommend this product

Love the look

Submitted by Tennis56 - 8/30/2024

Bought this refrigerator when our 8 year old Lenore died. Love the extra space over the old one still with counter depth. Very quiet
Originally posted on lg.com

Yes, I recommend this product

works great

Submitted by remodelj - 8/30/2024

Ive never owned any LG products before and I was a little hesitant to purchase one. At Home Depot Marty Vaz was very helpful and explained everything I needed to know. I am so glad I bought it. This LG is in the 21st century along with me. Ive upgraded to a beautiful appliance. It was already programed for the freezer and refrigerator I didnt have to anything. The water was hooked up perfectly. No leeks.
Originally posted on lg.com

Yes, I recommend this product

Large

Submitted by johnn123 - 8/29/2024

Large refrigerator with many shelves and bins. The air temperature is consistent from top to bottom.
Originally posted on lg.com

Yes, I recommend this product

Simple straightforward design.

Submitted by Greg 55 - 8/29/2024

Outstanding design functional simple. Best performing ice maker weve ever had. Ill purchase only LG in the future
Originally posted on lg.com

Yes, I recommend this product

Great features and performance

Submitted by Wolverine81 - 8/28/2024

We have now had this product for 1.5 years and it is excellent. Really like the space this fridge has and ability to handle any size item we put in there. It has performed great keeping consistent temperature in both fridge and freezer. It is very quiet even the ice maker is fairly quiet. The filtration must work well as really minimal food smell is noticed when opening the doors. We had always had side by side before but so glad we got this model.
Originally posted on lg.com

Yes, I recommend this product

16 years with LG would not change it

Submitted by Ali Cantu - 8/28/2024

I bought this same style 13 years ago I loved my fridge never a problem. Its was time for an upgrade I went back looking for the same style this model is upgrade to a couple of new features. If you like me basic staying away from all the digital features long lasting fridge this model is for you
Originally posted on lg.com

Yes, I recommend this product

Good features

Submitted by RetDet - 8/28/2024

Purchased 2 weeks ago so far so good the only criticism is that at Least one of the shelves should slide back to accommodate a larger slightly higher container - sleek design - nice ice making system - App monitor system a plus.
Originally posted on lg.com

Yes, I recommend this product

Submitted by Jim Freeh - 8/28/2024

I bought this a little over a year ago wit working called for service but was not scheduled for week so I would be without for a week
Originally posted on lg.com

No, I do not recommend this product

You better hope you dont need to return it

Submitted by Customer in Houston - 8/27/2024

The reviews seem great. Just dont buy it from LG - Im begging you. Ive wasted so many hours on the phone with LG and their Delivery Carrier and it doesnt make a difference. I have a tale of two ordering processes: Ordering from LG: - I ordered a fridge on July 17th for delivery by LG on July 26th. - It finally attempted delivery almost 2 weeks LATE on August 6th. - Nevermind me not having a fridge in my new house for 2 weeks. Thats not my primary issue if you can believe it. - The issue came after I REJECTED the delivery which happened because the doors open wider than the fridge and it wouldnt fit in my space... no hidden hinges on this MAX model.. - The Delivery Carrier Hub Group Final Mile was great to work with and noted they would handle marking it as Rejected/Return Needed with LG. Great - It took 3 days for LG to register the Return to kickstart the process. Not terrible. - Unfortunately its now August 27th 21 days after I rejected the fridge and I still dont have my refund. Why you ask? Because LG requires the refrigerator to be returned to their warehouse not their Delivery Partners warehouse. You read that right. I never took possession of the fridge and LG knows its been sitting in their Partners warehouse for 21 days now. LG is supposed to collect returns from the Delivery Partners Return Bin once a week and process them for refunds. For some reason that isnt happening. Who is paying for that problem? The Customer. Why should I be LGs bank while they continue to mismanage their own internal inventory and return process? Its simply unacceptable. Instead I got to pay off that $2001.54 refrigerator and the replacement I ordered from Lowes because LG couldnt figure out how to refund my money in a timely fashion. Moral of the story - Dont buy from LG. Order from Lowes. I ordered a different fridge from Lowes on August 7th and they delivered and installed it THE NEXT DAY. Meanwhile Ive loaned LG my hard-earned money for 40 days now for a fridge I never took possession of.
Originally posted on lg.com

No, I do not recommend this product

Great All Around Fridge

Submitted by Kgubyte - 8/27/2024

Had this for about 10 months and best fridge Ive had so far. No weird smells great ice and keeps the food cold and easy to reach.
Originally posted on lg.com

Yes, I recommend this product

Submitted by trod84 - 8/27/2024

The unit had a defective door sensor and had to be returned. I bought a different model.
Originally posted on lg.com

No, I do not recommend this product

Sleek and Sophisticated

Submitted by LMC52A - 8/26/2024

I bought the fridge one month ago and it is exactly what I wanted: capacious simple and sleek. The temperature is displayed on the inside. The shelves and drawers and smartly designed to separate items and organize Highly recommend.
Originally posted on lg.com

Yes, I recommend this product

Terrible customer service

Submitted by MKay10 - 8/26/2024

I bought this refrigerator in July of this year and it was the worst purchase I ever made. The freezer didnt work. Neither the store we purchased from or LG could provide a service call. I filled out information for a replacement but never heard back from anyone about delivery. Dont send texts or emails. LG will not respond. Getting to a live agent takes work and patience. After several more phone calls I was told that the model I bought was out of stock. I would not have known this if I hadnt called repeatedly. LG has now offered a refund which I have submitted the information for again. I am not holding my breath that the refund will come without more phone calls.
Originally posted on lg.com

No, I do not recommend this product

Poor support

Submitted by J Sam - 8/26/2024

I purchased two of these identical refrigerators. My experience with LG has not been good and I would not recommend purchasing one. 1 Refrigerator worked and 1 failed after only 2 days. I first tried myself to reset the refrigerator but that failed. Then I called the warranty/support line and was able to schedule a semi local repair tech to come. After scheduling an appointment they never showed up nor did they call. Then we had multiple power outages and it started working. Then the same refrigerator failed again. All I get is text messages from LG and they will not call me. I wanted on site support but not the previous repair rep who failed to show up....There are none. After another power outage it started working again. So now I have 1 refrigerator working and 1 that periodically works and no LG support.
Originally posted on lg.com

No, I do not recommend this product

Huge space requires space for side vent

Submitted by Hcweb - 8/23/2024

I absolutely love the space inside this fridge. The water spout being inside saves a lot of door space. The shelves are sturdy. The drawers are versatile. The freezer feels huge even with the ice bucket. I wish wed known that there was a vent on the side of the fridge in addition to the back. Our fridge space is tight and the lack of air circulation has caused it to overheat and shut down twice this summer. It takes a day or two to turn back on so that makes for a lot of melted freezer items. Also it takes 4 days to schedule a repair person to come when you need help which is a huge pain. Super frustrating.
Originally posted on lg.com

No, I do not recommend this product

LG product good but software?

Submitted by Dfdogfood - 8/23/2024

We finally landed on this LG model refrigerator and it is outstanding. But the software will not load on my iPhone my wifes iPhone or my iPad. But love the new refrigerator.
Originally posted on lg.com

Yes, I recommend this product