5.0 cu. ft. Mega Capacity Top Load Washer with TurboDrum™ - White

Mixed results

Submitted by MikeinMichigan - 1/30/2025

Weve had an unusual experience with this washer. We had it delivered Dec. 10 and within 4 days it quit working. Because it was inside 30 days the Lowes extra insurance hadnt kicked in and LG had to send out a repairman. He told us they forgot to add some bolts at the factory as a result the engine was broken and he had to order a new one. He was scheduled to come back Jan. 4 when we finally got Lowes to replace it with a brand new one. This one is working fine but were understandably a bit nervous about how long this will last. It is quite a loud washer but other wise seems to work well.
Originally posted on lg.com

No, I do not recommend this product

better than my old front loader

Submitted by Buzz 68 - 1/26/2025

one month has gone by started out slow washer had a squeak for about 5 days and stopped. very happy with it.
Originally posted on lg.com

Yes, I recommend this product

solidly built

Submitted by barehand - 1/23/2025

I purchased this machine 3 months ago for my wifes birthday
Originally posted on lg.com

Yes, I recommend this product

Broken in 3 Weeks - No Action by LG to Fix Problem

Submitted by FJR704 - 1/23/2025

I believe I bought this washer or its newest version. Had the washer hooked up and running exactly three weeks. Model #WT8405CB After three weeks the washer wound up making a terrible grinding noise when it ran and it spit up plastic pieces about 1 by 3 inches. We are a two person household not a lot of laundry. Called Customer Service it took them a month to find a technician to come look at it. I live in a rural area and we offered several times to load up the washer and take it back to the city we bought it in to the repair service of their choice. I was told that would void the warranty. Technician comes out and determines the machine needs a new pump and new agitator gears/assembly. At this point Im two months into trying to get Customer Service to send someone who can fix it or send me the parts and Ill pay to have them put in. Even though the machine was purchased new on Oct. 10 and everyone agrees its still under warranty. But I just keep getting promises that my issue has been referred to the highest levels by Customer Service and no results. We bought LG because weve had several of their appliances before and found them to be sturdy and efficient. Never had a problem until now. I am extremely disappointed and could not recommend this washer or LG to anyone
Originally posted on lg.com

No, I do not recommend this product

Great Washing Machine Recommend Highly

Submitted by Perfect Clothes Drier - 1/16/2025

This washing machine is very quiet and cleans clothes well. Has a variety of settings that all work well. Seems like it is very efficient in both water and electricity use. We are very happy with this purchase and would recommend this LG to anyone else based on the quality and price.
Originally posted on lg.com

Yes, I recommend this product

Super Efficient

Submitted by Juliet31 - 1/12/2025

I bought this a month ago and it has made washing clothes much easier as it is quick and efficient.
Originally posted on lg.com

Yes, I recommend this product

Great features and capacity

Submitted by Amy33 - 1/11/2025

My dryer died and since my washer was equally ancient I replaced it with the LG. I love the options and size of this washer. It has a lot more features and I thought there may be a learning curve but I was wrong. Its idiot proof. I like the glass top and even the cute chrome that signals when the load is done. It is also really quiet.
Originally posted on lg.com

Yes, I recommend this product

Great but need iron

Submitted by Washer12345 - 1/9/2025

The washer works well and is easy to use. However due to the spin cycles very effective wringing out the clothes comes out very wrinkled making it difficult to air dry items and wear without needing to iron them.
Originally posted on lg.com

Yes, I recommend this product

Extremely Dissatisfied Customer

Submitted by Sandye50 - 1/7/2025

I bought the washer 6 months ago and am so disappointed. When the washer empties it moans and groans so loudly it can be heard all over the house. Sounds like it is struggling to empty yet there is no obstruction. The delicate cycle uses so little water I have started washing many items by hand. Basically avoid this washer
Originally posted on lg.com

No, I do not recommend this product

Smells bad

Submitted by thatgrrl72 - 1/6/2025

It smells terrible. Ive had this washer for 1 year and it started to smell awful about 4 months ago. No matter how many hot cycles or tub clean cycles I run it still smells bad. If I cant figure out why Im going to have to replace it.
Originally posted on lg.com

No, I do not recommend this product

The product features hiquality manufacturing an

Submitted by Des Moines - 1/4/2025

I bought this product from LG and it is a fully automatic washing machine. It is very good and I am very happy with it.
Originally posted on lg.com

Yes, I recommend this product

Nothing good about this machine

Submitted by DG123 - 1/1/2025

I have tried for two years to like this machine but it is the worse washer I have ever had. Give me just a regular old fashion wash machine that actually cleans your clothes. Who needs all these bells and whistles if your clothes come out worse than when put in. For anyone who is looking for a good washing machine steer clear of this one and I will tell you why. 1 the clothes dont come out clean 2 this machine tries to tell you how much water to use. Even when you put it on water plus the water level bearly covers the top of the clothes 3 because there is no agitator the clothes bearly move around in the huge capacity leaving areas that never actually get wet. How can you clean something that is never under the water 4 the clothes just swish back and forth so they never get moved around under and over just stay in a small radius and still seem to get all tangled together 5 when I called to complain that the clothes came out with white linty spots they told me I had to clean my washer every month Seriously have you ever had to clean your brand new washer to get your clothes clean? We are an older couple our clothes arent that dirty but they come out with more lint and white stuff on black clothes where does this come from? So I do clean my washer every month and guess what they still come out with stuff on them. 6 I think because they dont get moved around enough and there isnt enough water in the tub your clothes do not come out nice and clean 7 I hope this helps anyone who wants a good washer to rethink this one. I wanted to send a picture with all the white stuff on my black top but the website wouldnt let me upload one.
Originally posted on lg.com

No, I do not recommend this product

Disappointment

Submitted by MikeInMichigan - 12/30/2024

I had this washer delivered on December 10 and it worked for three days. It started to make a very loud noise then stopped working. LG arranged for a repairman to come by on December 18 and he had to order parts and is scheduled to arrive back on January 4th. Weve been without a washer since December 10 when our aging yet still working washer was hauled away by the Lowes delivery guys who delivered the new LG washer. We chose it because of its high ratings on Consumer Reports. The repairman stated that there were bolts that were not installed at the factory as they should have been so this is clearly something LG should reimburse us for.
Originally posted on lg.com

No, I do not recommend this product

Cleans very well but keeps running

Submitted by ValB81 - 12/26/2024

I love the machine except when I have to wash my bedding and it keeps running it actually has to go in Heavy Duty. That was a learning experience.
Originally posted on lg.com

No, I do not recommend this product

Controls make NO sense.

Submitted by Mtomchewsky - 12/24/2024

Controls make NO sense and LG cant be bothered to write a complete instruction manual. You spend days watching YouTube videos trying to make sense of it but of course all the washers have different control layouts.
Originally posted on lg.com

No, I do not recommend this product

Doesnt Clean Well Enough for Me

Submitted by TLT22 - 12/24/2024

I bought this to replace a 10+ yr. old LG front loader. My decision was based on the way top loaders performed 20-30 yrs. ago. Had I watched a video of any of them in action first I would not have made the purchase. Top loaders of old washed clothes with much faster agitation. This one plays hokey pokey with your clothes. It gently pulls them in and then pushes them out over and over. The old machines had the agitator rotating in one direction allowing it to pull the clothes on top inward and downward while creating a nice rotation. You could throw a bath towel half way over the edge yes they worked with the lid open back then and it would be sucked into the water quickly. The back and forth slow motion of todays top load machines leave the clothes in place and more importantly not clean. I realize things have changed and the water level matches the depth of the clothing but you can still fill it up like years ago if youd like. And it still does no good if the clothes just float slowly in and out. Thats what used to be called the gentle cycle. I loved my old LG front loader but I thought that going back to a top load machine would be better especially for the mold factor. Im sending this one back and have a new LG front loader on the way. I trust the brand just not top load machines. The options and the quiet operation are fine but the lack of cleaning ability gives it 2 stars.
Originally posted on lg.com

No, I do not recommend this product

Great futures

Submitted by LG top - 12/22/2024

I bought an amazing top washer. It works so well and the customer service was fantastic
Originally posted on lg.com

Yes, I recommend this product

Washing with no Agitation

Submitted by Sharyn73 - 12/22/2024

So far I really like my new washing machine. Theres a learning curves far as using it. The machine is a little bigger than I thought and my short arms have trouble reaching the bottom to get the clothes out. I got a grabber
Originally posted on lg.com

Yes, I recommend this product

Decent concept very poor implementation

Submitted by Ears Bleeding - 12/22/2024

Appliance is decent but let down by its electronics and user interface. The motor is controlled by an inverter but the inverter operates in an audible frequency. Basically if you cant shut this in a closet youre going to hear an extremely high pitch squealing sound the entire time the motor is enabled and operating. This is the single most infuriating fault of this machine. I can not adequately restate how terrible the sound is. Again this machine squeals every time the motor moves. If youre over the age of 95 your ears probably cant hear it. The buttons are actually capacitive sensors. These are incredibly unreliable when your fingers are even the slightest bit wet. Keep a towel nearby. The main interface knob is extremely poorly implemented. It will click several times before moving onto the next option unless you twist the knob very slowly. It is clear that LG was extremely lazy in implementing this as using interrupts to keep track of a quadrature encoder is literally elementary. Surely a $750 machine can be more competent than a childs first electronics project.
Originally posted on lg.com

No, I do not recommend this product

Definitely recommend

Submitted by Achla - 12/22/2024

I am very pleased with this washer. Very quiet and efficient. Performance is outstanding Tub is big and so can handle my entire bedding instead of having to do multiple loads. LG has some of the best washers.
Originally posted on lg.com

Yes, I recommend this product

Perfect washer for our family.

Submitted by BDSchwab - 12/21/2024

I love this beautiful and large capacity washing machine.
Originally posted on lg.com

Yes, I recommend this product

Easy to use and love the features

Submitted by slr456 - 12/20/2024

Ive used it for a week. So far so good. Easy to use and seems to clean the clothes throughly. Its easy to stop to toss that sock you dropped on the way to the washer I also appreciate being able to raise the water level.
Originally posted on lg.com

Yes, I recommend this product

We got a LEMON

Submitted by Famof4 - 12/19/2024

I bought this washing machine on November 15 and it was delivered Nov. 17 and NEVER worked. Dealt with the Warranty Dept for 1 month before anything was resolved. Customer service was terrible. Machine was a lemon and couldnt be fixed.
Originally posted on lg.com

No, I do not recommend this product

Love the great and easy to use features

Submitted by MV41 - 12/19/2024

I purchased my LG washer in March 24 and love the easy way to use. No agitator but gets cloths clean with a gentle wash.
Originally posted on lg.com

Yes, I recommend this product

Be Careful to Avoid Residue

Submitted by Bob Barrows - 12/18/2024

We purchased a new washer to replace a 10 year old LG which had performance issues. The first use of the machine brought back the same type of performance issues as the old one - rinse cycle did not remove residue from the clothes. We had a difficult time trying to understand the problem. Finally after not getting much help from LGs online assistant we discovered the reason - the quest for Energy Star rating. The use of less water in the rinse cycle and it being cold instead of warm which would better dissolve the soap residue are the culprits. So we have to require an additional rinse cycle to solve the issue. I would say that using pods instead of liquid detergent saw improved performance.
Originally posted on lg.com

Yes, I recommend this product

Happy so far

Submitted by TC0926 - 12/17/2024

We purchased this washer based on its consumer reports rating. So far the unit has performed very well.
Originally posted on lg.com

Yes, I recommend this product

Do not buy this one

Submitted by Furiously disappointed - 12/14/2024

Do not buy this machine -it does not get your clothes wet even when you say deep wash. You cannot put clothes into soak because all of the water drains out. Be prepared to standby so that you can poke the dry clothes down into the water to ensure they get washed.This is the most frustrating washing machine Ive ever owned in my entire life. Absolute piece of crap
Originally posted on lg.com

No, I do not recommend this product

Washer

Submitted by Deborah Lueke - 12/13/2024

Im still trying to get used to washer. I use the deep fill and it never seems to put enough water in.I have had to wash twice because of residue. I use less detergent also. Im use to hitting a setting and it gets done. Too many buttons to push.
Originally posted on lg.com

No, I do not recommend this product

Submitted by Not working properly - 12/12/2024


Originally posted on lg.com

No, I do not recommend this product

Heavy and wet towels

Submitted by Les919 - 12/8/2024

This is the worst washer I have ever owned. My towels come out heavy and wet. I have to dry them 1 1/2 times as long on high as my old washer. The service tech assured me that it was spinning at 800 rpm just like it was supposed to. That does not fix my heavy wet towels and extended dryer time. Even when I run an extra spin on it my towels still come out heavy and wet.
Originally posted on lg.com

No, I do not recommend this product

So Far So Good

Submitted by JJ5535 - 12/6/2024

This is the first washer Ive bought that does not have an agitator I was skeptical it would get my clothes clean but it appears to do as good a job.
Originally posted on lg.com

Yes, I recommend this product

Great Washing Machine

Submitted by HowardMArquise - 11/28/2024

This is a great washer it cleans well and is super quiet
Originally posted on lg.com

Yes, I recommend this product

New Washer

Submitted by harristom - 11/27/2024

seems to be a good washer. My only issue is I am used to seeing more water in the wash. Even using the More Water feature it is less that I would expect
Originally posted on lg.com

Yes, I recommend this product

Not for us

Submitted by Jenwitty07 - 11/22/2024

We purchased the washer in 9/2024 to replace our very-aged LG front load washer. The clothes do not come out as clean as they did before. Most of our clothes develop lint lines In The creases of our clothes. Weve reached out to customer service and tried several of the cycle stages following their recommendation and the only one that seems to work a little bit better than the other is the deep wash. As a result our water usage is significantly higher and excessive usage on our softener. Stains that I used to be able to get out easily with our front load machine are still present even after multiple washes. Just does not work with our very active family
Originally posted on lg.com

No, I do not recommend this product

Amazing Dryer

Submitted by indigo2 - 11/20/2024

I especially like the features to add or subtract more minutes easily and that even if I leave the clothes in the dryer after its stopped they are not all wrinkly.
Originally posted on lg.com

Yes, I recommend this product

Great washer and very easy to use and works great

Submitted by DMZ479 - 11/19/2024

I bought this washer after reviewing many You Tube videos and reviews from other purchasers of this model. I worked as a service technician for a major retailer for 15 years of a 48 year career and I determined that this model was mechanically sound and a product that could be easily repaired in the future if needed. So far I am very happy with the product and have recommended it to other friends and family members for this reason.
Originally posted on lg.com

Yes, I recommend this product

Big Tub

Submitted by LM48 - 11/15/2024

This washer is great once you learn how to use it.
Originally posted on lg.com

Yes, I recommend this product

Highly recommend

Submitted by Tr1425 - 11/11/2024

Purchased this 3 weeks ago after only getting 31/2 years from a Samsung washer. It has been great and very efficient.
Originally posted on lg.com

Yes, I recommend this product

Clean Clothes and Free Entertainment

Submitted by RichInSantaFe - 11/10/2024

We bought this washer as a temporary replacement for our old washer which died unexpectely. We needed a washer that could fill in until we remodel our laundry room and install a new washer and dryer. This washer is fantastic It does a great job of cleaning the clothes runs extremely quietly AND it provides cheap entertainment :. If you have ever wondered what the washer does as it runs but have been unable to see its activity due to the lid being locked this washer is for you. It has a glass lid that allows you to see what is going on as it fills agitates and spins. New washers do quite a bit of work and the glass lid lets you see what is happening. Great fun
Originally posted on lg.com

Yes, I recommend this product

Great washing options

Submitted by pflugernate - 11/5/2024

I have a large family. This is a large washer So very quiet as well. The impeller design gets the clothes clean and the spin cycle really does a good job getting the water out which means less drying time.
Originally posted on lg.com

Yes, I recommend this product

Better than Expected

Submitted by Bluenueva - 11/4/2024

I bought a turbo washing machine and it is more that I expected. It takes away guessing the size of load and calculates the water by itself. Just love it
Originally posted on lg.com

Yes, I recommend this product

New Washer with great features

Submitted by Dtaylor0507 - 11/4/2024

Very happy with our new washer and different options
Originally posted on lg.com

Yes, I recommend this product

Impressed with Performance

Submitted by Brownmo77 - 11/2/2024

So far so good. Im loving the new top load LG Washing Machine
Originally posted on lg.com

Yes, I recommend this product

I love my new washer

Submitted by btr75 - 10/29/2024

The large capacity washer is perfect. I love all the features and variety of choices.
Originally posted on lg.com

Yes, I recommend this product

no complaints

Submitted by northforkinvestor - 10/28/2024

so good so far only 3 weeks and only have done a few loads. no complaints
Originally posted on lg.com

No, I do not recommend this product

Terrific features takes a lickin and keeps on ti

Submitted by SHWYMAN - 10/25/2024

If youre looking for a dependable washer look no further than this one
Originally posted on lg.com

Yes, I recommend this product

I love it

Submitted by SMHiggins35 - 10/22/2024

I love my new washer It sings to me every time I turn it on It works great Its very quiet. I also love that it balances itself before the water starts running.
Originally posted on lg.com

Yes, I recommend this product

Terrific features.

Submitted by Shwy - 10/20/2024

Just had this washer for a week but so far so good. Too early to give a comprehensive review.
Originally posted on lg.com

Yes, I recommend this product

Great features

Submitted by BobEE - 10/20/2024

I purchased my new washing machine a month ago and I love it It is quiet and it has the settings that I utilize often.
Originally posted on lg.com

Yes, I recommend this product

Terrible customer service.

Submitted by Shah Ardalan - 10/15/2024

Not delivered and cant get anyone to understand that it never made it in my house
Originally posted on lg.com

No, I do not recommend this product