Totally Angry and Disappointed
Submitted by George 02050 -
7/29/2024
On June 24 2024 we purchased a WT 7155 CW washing machine at Lowes. It was delivered on June 28. On July 12 we found that there was a leak underneath the machine leaving a large puddle on the floor after the wash cycle. We had to dry out the laundry room so as to prevent mold. On July 13 I contacted LG Customer Care to request warranty service. We had our first service call on June 24. The leak could not be located. Later that day I discovered the leak was from the fill valve. We are now awaiting the service company to come and install a new fill valve. I have just been advised that the service company cannot be here until August 5th. As of the August 5th date we will have been without the washing machine for 24 days. I have been in repeated contact with LG Customer Service an LG Presidential Liaison and the president of LG USA. We were hoping to get this machine exchanged but that is not to be. In the meantime we are sitting here waiting and hoping to get this machine repaired.
A side note: Im 82 and my wife is 81 and it is very inconvenient physically taxing and expensive having to go to the laundromat twice a week.
As far as machine operation my wife who does the laundry is VERY dissatisfied. She says that not enough water comes into the machine to even cover the clothes. She has watched an entire wash cycle and has seen that parts of the load never get submerged in the water. She has also noticed that even less water comes in during the rinse cycle. Using the Deep Fill function fills the entire tub. So much for water conservation. All in all were very disappointed with this machine and very very angry and disappointed with LG as a whole.
PS: Will I get entered in the $500 lottery? I doubt that anyone will actually read this review except those that will see it on Google Reviews.
Originally posted on lg.com
No, I do not recommend this product
|